Privacy Policy

About Eduzeal & Scope of This Policy

Eduzeal ("we," "us," or "our") is an educational consultancy that guides students in selecting suitable academic programmes and gaining admission to institutions in India and abroad. We provide career counselling, course information, scholarship assistance, educational loan guidance, campus visit facilitation, and related advisory services.

This Privacy Policy explains how we collect, use, share, and protect personal information when you:

• Visit our website or interact with our digital platforms
• Enquire about or engage with any of our consultancy services
• Attend events, seminars, or campus visits organized by us
• Communicate with our counsellors or support team

By accessing our services or providing us with your information, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain technical data gathered automatically.

Information you provide directly:

• Full name, date of birth, gender
• Contact details: phone number, email address, postal address
• Academic records: qualifications, grades, transcripts, certificates
• Preferred courses, institutions, and countries of study
• Financial information relevant to loan or scholarship enquiries (self-reported)
• Passport or identification details where required for overseas admission assistance
• Parent or guardian information for minor students
• Communications, feedback, and correspondence with our team

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns on our website
• Referral source (how you found us)
• Cookie and tracking technology data (see Section 6)

How We Use Your Information

We use the information we collect for the following purposes:

• To provide personalised career counselling and academic guidance
• To match you with appropriate courses, institutions, and programmes
• To facilitate campus visits, college interactions, and seat reservations
• To assist with scholarship identification and educational loan referrals
• To communicate updates, reminders, application deadlines, and important information
• To respond to your enquiries and provide 24×7 student support
• To improve our services, website, and student experience
• To comply with applicable legal and regulatory obligations
• To send relevant promotional communications (with your consent, where required)

We do not use your personal information for automated decision-making or profiling that produces legal or significant effects without human review.

Sharing of Information

We respect your privacy and do not sell your personal data. We may share your information only in the following circumstances:

• With educational institutions: With your consent, we share relevant academic and personal details with colleges, universities, or institutions in India and abroad as part of the admission enquiry or application process.
• With financial institutions: If you seek educational loan assistance, relevant information may be shared with partner banks or NBFCs, with your knowledge.
• With service providers: We engage trusted third-party vendors (e.g., CRM platforms, communication tools) who process data on our behalf under strict confidentiality agreements.
• For legal compliance: We may disclose information to comply with applicable laws, court orders, or government authority requests.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

Data Storage & Security

Your personal information is stored on secure servers with access restricted to authorised personnel only. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.

These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Access controls and password-protected systems
• Regular review of data handling and security practices

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by law. When data is no longer needed, it is securely deleted or anonymised.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site. Cookies are small text files placed on your device.

We may use:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: To understand visitor behaviour and improve our website (e.g., Google Analytics)
• Marketing cookies: To deliver relevant advertisements (with your consent)

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described above.

Third-Party Links

Our website and communications may contain links to third-party websites, including institutional websites, scholarship portals, and bank websites. These are provided for your convenience and information only.

Eduzeal does not control, endorse, or assume responsibility for the content, privacy practices, or accuracy of any third-party website. We strongly encourage you to review the privacy policies of any external website before providing your personal information.

Children's Privacy

Many of the students we assist are minors (below the age of 18). In such cases, we require parental or guardian consent before collecting personal information from or about a minor. We encourage parents and guardians to be involved in their child's interactions with Eduzeal.

If you believe we have inadvertently collected personal information from a minor without appropriate consent, please contact us immediately and we will take prompt corrective action.

Your Rights & Choices

Subject to applicable law, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your data, subject to legal retention requirements
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Grievance Redressal: Raise a complaint with us regarding your data

To exercise any of these rights, please contact our Privacy Officer using the details in Section 11. We will respond to verified requests within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we do, we will revise the "Last Updated" date at the top of this page.

We encourage you to review this Policy periodically. Continued use of our services after any update constitutes your acceptance of the revised Policy. For material changes, we will make reasonable efforts to notify you directly.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us: